Effective and last updated June 23, 2026
Terms of Service
Website and business automation services agreement
These Terms of Service ("Terms") are a legally binding agreement between you and Site Command System ("Site Command System," "SCS," "we," "us," or "our"). They govern your access to sitecommandsystem.com and your purchase or use of our consulting, diagnostics, implementation, automation, communications, artificial intelligence, customer relationship management, reputation, scheduling, lead follow-up, and related services (collectively, the "Services").
Terms of Service
Website and business automation services agreement
Effective and last updated June 23, 2026
These Terms of Service ("Terms") are a legally binding agreement between you and Site Command System ("Site Command System," "SCS," "we," "us," or "our"). They govern your access to sitecommandsystem.com and your purchase or use of our consulting, diagnostics, implementation, automation, communications, artificial intelligence, customer relationship management, reputation, scheduling, lead follow-up, and related services (collectively, the "Services").
Business-use notice. Our Services are designed primarily for businesses and persons acting in a business capacity. By accepting these Terms for a company or other organization, you represent that you have authority to bind that organization.
Plain-language summary. We build and manage operational systems, but you remain responsible for your business, your customers, your data, your marketing claims, and the legal basis for calls, texts, emails, recordings, and review requests. A signed proposal or order form controls the exact scope, price, and term of your engagement.
Contents
1 Acceptance and contract structure
2 Eligibility and authority
3 Services and diagnostics
4 Proposals, order forms, and changes
5 Client responsibilities
6 AI and automated communications
7 Calls, SMS, email, and telecommunications
8 Reputation and review services
9 Client Data, privacy, and security
10 Accounts, integrations, and third-party services
11 Fees, billing, taxes, and expenses
12 Subscriptions, cancellation, and refunds
13 Service delivery, support, and acceptance
14 Intellectual property and licenses
15 Confidentiality
16 Acceptable use
17 Suspension and termination
18 Warranties and disclaimers
19 Indemnification
20 Limitation of liability
21 Disputes and governing law
22 Changes to these Terms
23 General provisions
24 Contact information
1. Acceptance and Contract Structure
You accept these Terms by accessing or using the website or Services; clicking an acceptance box; signing a proposal, order form, statement of work, or similar document; authorizing payment; or otherwise indicating agreement electronically or in writing. If you do not agree, do not use the Services.
The agreement between the parties may include these Terms, an accepted proposal or order form, a statement of work, a data processing addendum, the Privacy Policy, the Mobile Messaging Terms, and other documents expressly incorporated by reference. Together, those documents form the "Agreement."
• Order of precedence. If documents conflict, the following order applies unless an order form expressly states otherwise: (1) a signed order form or statement of work; (2) a signed data processing addendum; (3) these Terms; (4) the Privacy Policy and Mobile Messaging Terms; and (5) website descriptions or other general materials.
• No reliance on informal statements. Sales conversations, demonstrations, estimates, and marketing materials do not expand the Services or create guarantees unless included in an accepted order form.
• Electronic records. You agree that electronic acceptances, signatures, notices, invoices, and records satisfy any requirement that a communication or agreement be in writing, to the extent permitted by law.
2. Eligibility and Authority
You must be at least 18 years old and legally able to enter a binding agreement. If you use the Services for an organization, you represent that the organization is validly formed, that all information you provide is accurate, and that you are authorized to act for and bind it. You may not use the Services if applicable law prohibits you from doing so.
3. Services and Diagnostics
Our Services may include business-process consulting, Revenue Leak Diagnostics, website chat, AI voice agents, missed-call text back, appointment scheduling, CRM configuration, lead routing, follow-up sequences, review requests, database reactivation, analytics, integrations, and managed automation. The exact Services are limited to those stated in the applicable order form.
Revenue Leak Diagnostic
A Revenue Leak Diagnostic is an operational assessment based on the records, access, assumptions, and information available at the time. Findings may include estimated missed opportunities, delayed responses, inactive leads, unrequested reviews, unconverted inquiries, or other operational gaps. Findings are estimates and are not accounting conclusions, valuations, promises of collected revenue, or guarantees that an opportunity can or will be recovered.
Conditional diagnostic guarantee
If a sales page or order form expressly states that you will not pay unless we identify at least $500 in recoverable opportunity, that promise applies only to the diagnostic fee and only when you: (a) attend the scheduled diagnostic; (b) provide complete and accurate information and requested access; and (c) permit us to evaluate a reasonable sample of relevant calls, leads, messages, appointments, or records. "Recoverable opportunity" means a good-faith estimate of potential gross opportunity identified from available information, not guaranteed revenue or profit. If the stated threshold is not identified, your sole remedy is waiver or refund of the diagnostic fee, as applicable. Implementation, platform, carrier, advertising, and third-party fees are not included unless expressly stated.
No guaranteed business outcome. Automation can improve consistency and response speed, but results depend on factors outside our control, including your offer, pricing, sales process, customer demand, staffing, market conditions, data quality, platform availability, and implementation of recommendations.
4. Proposals, Order Forms, and Changes
• Scope. Each engagement is defined by an accepted proposal, order form, statement of work, or checkout page. Items not expressly included are outside scope.
• Dependencies. Timelines begin only after required payments, information, content, approvals, credentials, and access are received. Client-caused delays extend deadlines reasonably.
• Change requests. Requests that alter deliverables, integrations, message volume, locations, users, workflows, or assumptions may require a written change order and additional fees.
• Approvals. You are responsible for reviewing and approving scripts, prompts, workflows, phone numbers, messages, forms, disclaimers, offers, and configurations before launch. Continued use after delivery may constitute acceptance.
• Subcontractors. We may use qualified employees, contractors, and service providers to perform the Services, while remaining responsible for our contractual obligations.
5. Client Responsibilities
You will cooperate in good faith and provide timely, accurate, lawful, and complete information, access, instructions, and approvals. You are responsible for your business decisions and for the acts of your users, employees, contractors, customers, and representatives.
• Legal compliance. You are responsible for laws and industry rules applicable to your business, offers, licensing, advertising, communications, accessibility, privacy, consumer protection, professional services, and customer relationships.
• Authority and consent. You must have all rights, notices, permissions, and consents necessary for Client Data, contact lists, integrations, recordings, tracking technologies, calls, texts, emails, review requests, and automated communications.
• Accuracy and review. You must review material outputs and communications for accuracy, appropriateness, and legal compliance before or during use, especially pricing, scheduling, promises, regulated information, and customer-specific responses.
• Personnel and fulfillment. You remain responsible for answering escalations, delivering your products or services, honoring appointments and offers, resolving complaints, and maintaining adequate personnel and capacity.
• Backups. You should maintain independent copies of important customer, financial, operational, and account data. The Services are not a substitute for your own records-retention and backup program.
• Notice of issues. You must promptly report suspected unauthorized access, incorrect messaging, legal complaints, carrier notices, platform warnings, or material system errors.
6. AI and Automated Communications
The Services may use artificial intelligence, machine learning, rules-based logic, voice synthesis, transcription, and automation to answer inquiries, draft or send messages, summarize conversations, route leads, schedule appointments, request reviews, and perform related tasks.
• AI disclosure. You will not intentionally misrepresent an AI agent as a human where disclosure is required by law or where the context would make nondisclosure misleading. You authorize us to include appropriate AI, recording, or automation disclosures.
• Human oversight. AI output may be incomplete, inaccurate, delayed, or unsuitable. You must maintain reasonable human oversight and escalation procedures. The Services are not designed to replace professional judgment.
• No high-impact decisions. You may not use the Services to make or materially support decisions concerning credit, employment, housing, insurance, education admissions, healthcare eligibility, legal rights, or other decisions producing legal or similarly significant effects without our prior written approval and appropriate safeguards.
• No emergency use. The Services must not be used as a substitute for 911, emergency dispatch, crisis response, medical triage, or other time-critical safety systems.
• Regulated information. Do not submit protected health information, government identification numbers, complete payment-card data, or similarly sensitive information unless the applicable order form expressly permits it and any required agreement, such as a business associate agreement, is in place.
• Model and provider changes. AI providers may change models, functionality, pricing, or policies. We may substitute reasonably comparable technology or modify workflows to maintain the Services.
7. Calls, SMS, Email, and Telecommunications
Communications services depend on carriers, messaging providers, email providers, registries, and platform rules. Site Command System may assist with setup and compliance workflows, but does not provide legal advice and cannot guarantee number registration, A2P 10DLC approval, inbox placement, delivery, answer rates, or uninterrupted telecommunications.
Your communication obligations
• Consent and lawful basis. Before contacting a person, you must have the consent or other lawful basis required for the channel, purpose, technology, and jurisdiction. Purchased, rented, scraped, appended, or transferred lists do not automatically establish consent.
• Opt-outs and suppression. You must honor STOP, unsubscribe, do-not-call, revocation, and similar requests promptly, maintain suppression records, and avoid re-enrolling contacts without valid new consent.
• Identification and content. Messages must accurately identify the sender and may not be fraudulent, deceptive, harassing, discriminatory, threatening, misleading, or inconsistent with the consent obtained.
• Call recording and transcription. You must provide notice and obtain all-party or other required consent before recording, transcribing, monitoring, or analyzing calls. You are responsible for configuring and using recording features lawfully in every relevant jurisdiction.
• Quiet hours and frequency. You are responsible for lawful sending times, frequency, audience segmentation, and campaign content, including federal and state telemarketing, do-not-call, and electronic-mail requirements.
• A2P and carrier information. You must provide truthful and current legal business, tax, address, website, campaign, opt-in, and sample-message information. Registration and carrier fees may be non-refundable after submission, including when an application is rejected because information was inaccurate, incomplete, inconsistent, or unsupported.
• Sender responsibility. Unless an order form expressly states otherwise, you are the sender or initiator of communications made for your business and retain responsibility for your campaigns, contact selection, offers, scripts, consent records, and compliance.
Telephone numbers, domains, and deliverability
Telephone numbers, short codes, sending domains, email accounts, and similar resources may be issued or controlled by third parties. Portability and transfer are subject to provider rules, account status, technical feasibility, and payment of outstanding amounts. We will provide commercially reasonable assistance with transfer when requested and available, but do not guarantee that a provider will permit a transfer. You are responsible for domain reputation, DNS records, sender authentication, list hygiene, and lawful message content unless an order form expressly assigns a task to us.
8. Reputation and Review Services
Review-request and reputation Services are intended to help businesses request authentic feedback and respond consistently. You may not use the Services to create, purchase, sell, or publish fake reviews or testimonials; impersonate customers; condition compensation on positive or negative sentiment; improperly suppress honest negative reviews; threaten reviewers; or violate a review platform's rules.
• Honest requests. Review requests should seek genuine feedback and should not misrepresent the reviewer's experience.
• Incentives. Any incentive must be lawful, clearly disclosed when required, and not conditioned expressly or implicitly on a particular rating or sentiment.
• Material connections. Employees, owners, family members, contractors, and others with a material relationship must make required disclosures when providing testimonials or reviews.
• Platform control. Google, Meta, Yelp, and other platforms control listings, rankings, reviews, suspensions, and removals. We cannot guarantee review publication, rating improvement, ranking, or reinstatement.
9. Client Data, Privacy, and Security
"Client Data" means information, content, records, communications, credentials, and materials that you or your authorized users submit, connect, generate, or make available through the Services, including information about leads, customers, employees, vendors, calls, messages, appointments, and workflows.
• Ownership. As between the parties, you retain ownership of Client Data. You grant us a limited, non-exclusive right to host, copy, transmit, transform, display, and otherwise process Client Data only as reasonably necessary to provide, secure, support, and improve the contracted Services; comply with law; and follow your lawful instructions.
• Your representations. You represent that you have the rights and lawful basis required to provide and instruct us to process Client Data, and that doing so will not violate law, contracts, privacy rights, intellectual-property rights, or platform terms.
• Our role. When we process personal information on your behalf, you generally act as the business or controller and we act as your service provider or processor. A separate data processing addendum controls if executed.
• Security. We use reasonable administrative, technical, and organizational safeguards appropriate to the Services. No internet, cloud, telecommunications, or storage system can be guaranteed completely secure.
• Security incidents. We will notify you without unreasonable delay after confirming a security incident involving Client Data when required by law or contract. You remain responsible for notices or regulatory obligations applicable to your business and customers, with our reasonable cooperation.
• Data return and deletion. Subject to platform capabilities, legal requirements, and outstanding payment obligations, we will provide commercially reasonable assistance to export available Client Data if requested before termination or within 30 days afterward. We may delete or de-identify remaining Client Data according to the Privacy Policy, provider retention schedules, backup cycles, and applicable law.
Our collection and use of personal information for our own business purposes is described in the Privacy Policy. Mobile messaging is also subject to the Mobile Messaging Terms.
10. Accounts, Integrations, and Third-Party Services
• Account security. You are responsible for authorized users, passwords, multi-factor authentication, role assignments, and activity under your accounts. Do not share credentials through insecure channels.
• Authorization. You authorize us to access and configure connected systems only to the extent reasonably necessary for the Services. You are responsible for obtaining permission from the owner or administrator of each connected account.
• Third-party terms. GoHighLevel/LeadConnector, Twilio and other carriers, OpenAI, Stripe, Google, Meta, LinkedIn, domain registrars, hosting providers, and other services are governed by their own terms and privacy policies. You must comply with those terms.
• Third-party changes and outages. We are not responsible for third-party suspensions, API changes, outages, data loss, policy changes, approval decisions, pricing changes, or discontinued features, although we may provide reasonable assistance and workarounds.
• Separate charges. Unless expressly included, you are responsible for ad spend, telephone and messaging usage, registration fees, email usage, AI usage, domains, hosting, software subscriptions, payment-processing fees, and other third-party charges.
• No endorsement. Integration with or reference to a third-party service does not mean we control or endorse it.
11. Fees, Billing, Taxes, and Expenses
• Fees. You will pay the fees stated in the applicable order form. Diagnostic and implementation fees are generally due before work begins. Recurring fees are generally billed in advance. Usage-based and third-party charges may be billed in arrears or passed through as incurred.
• Payment authorization. You authorize us and our payment processor to charge the payment method on file for fees, renewals, approved expenses, taxes, usage, and other amounts due under the Agreement.
• Invoices. Unless the order form states otherwise, invoices are due upon receipt. You must raise a good-faith billing dispute within 10 days after the invoice date and pay all undisputed amounts on time.
• Late payments. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum lawful rate, plus reasonable collection costs. We may suspend Services after reasonable notice if payment remains overdue.
• Taxes. Fees exclude sales, use, excise, telecommunications, value-added, and similar taxes or assessments. You are responsible for applicable taxes other than taxes based on our net income.
• Expenses. You will reimburse only pre-approved, reasonable out-of-pocket expenses unless the order form states otherwise.
• Chargebacks. Before initiating a chargeback, please contact [email protected] so the parties can investigate. This sentence does not waive any lawful payment-card rights.
12. Subscriptions, Cancellation, and Refunds
• Initial term and renewal. The order form controls any minimum term, renewal period, and cancellation deadline. If an order form includes recurring Services but does not specify a renewal term, the Services continue month-to-month until canceled by either party in writing.
• How to cancel. Send cancellation notice to [email protected] from an authorized business contact. Cancellation takes effect at the end of the then-current paid billing period unless the order form states otherwise. Deleting an app, disabling a workflow, or stopping use does not by itself cancel billing.
• Non-refundable amounts. Except where the Agreement expressly provides a refund or law requires one, diagnostic, setup, implementation, customization, registration, usage, advertising, third-party, and completed-service fees are non-refundable once the applicable work or submission begins. Prepaid recurring fees are not prorated for partial periods.
• Price changes. We may change recurring prices for a future renewal period by giving reasonable advance notice. You may cancel before the changed price takes effect.
• Termination by us without cause. If we terminate a prepaid recurring Service without cause before the end of the paid period, we will refund the unused prorated portion of our recurring service fee. This does not include third-party, usage, setup, or completed-work charges.
13. Service Delivery, Support, and Acceptance
• Delivery. We may deliver Services remotely through meetings, dashboards, CRM accounts, integrations, documents, calls, email, or other agreed methods.
• Support. Unless an order form states a service level, support is provided on a commercially reasonable basis during our normal business operations. The Services are not an emergency or 24-hour human support service, even when an automated agent operates continuously.
• Acceptance. You must report a material failure to conform to an express order-form requirement within 10 business days after delivery or discovery. We will use commercially reasonable efforts to correct a verified issue. Continued production use without reporting a material issue may be treated as acceptance.
• Maintenance and changes. We may perform maintenance, update workflows, change vendors, and make reasonable changes necessary for security, compliance, reliability, or compatibility. We will avoid materially reducing paid functionality during an active term without notice or an appropriate remedy.
• Beta features. Preview, beta, experimental, or free features may be changed or withdrawn at any time and are provided as-is without service levels or warranties.
14. Intellectual Property and Licenses
• SCS materials. We retain all rights in our pre-existing and independently developed methods, templates, prompts, scripts, software, workflows, designs, documentation, training materials, know-how, improvements, and general automation logic ("SCS Materials").
• Client materials. You retain ownership of Client Data, trademarks, logos, content, and materials you provide. You grant us a limited license to use them to perform and demonstrate the Services internally, and publicly only with your permission.
• Deliverable license. After full payment, you receive a non-exclusive, non-transferable license to use deliverables created specifically for you for your internal business operations during the applicable term and afterward where technically possible. This license does not transfer ownership of SCS Materials or third-party technology embedded in a deliverable.
• Custom ownership. A transfer or exclusive assignment of custom code, domains, numbers, creative assets, or other deliverables occurs only when an order form expressly says so and all related fees are paid.
• Restrictions. You may not copy, resell, sublicense, publish, distribute, reverse engineer, extract, or use SCS Materials to create a competing service, except to the extent a restriction is prohibited by law or expressly permitted in writing.
• Feedback. You may provide suggestions voluntarily. We may use non-confidential feedback without restriction or compensation, but will not identify you publicly without permission.
• Publicity. We will not use your name, logo, testimonial, metrics, or case study in public marketing without your written or recorded permission.
15. Confidentiality
Each party may receive non-public information that a reasonable person would understand to be confidential, including business plans, pricing, customer data, credentials, security information, technology, financial information, and trade secrets ("Confidential Information"). The receiving party will use Confidential Information only to perform or receive the Services, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound by confidentiality obligations.
Confidential Information does not include information that the receiving party can document: (a) is publicly available without breach; (b) was lawfully known without restriction; (c) was independently developed without use of the other party's information; or (d) was lawfully received from another source without confidentiality duty. A party may disclose information when legally required after giving advance notice when permitted and reasonably cooperating with protective measures.
These confidentiality obligations continue for three years after disclosure, except that trade secrets and personal information remain protected for as long as applicable law or their nature requires.
16. Acceptable Use
You may not use, direct, or permit the Services to:
• violate law, court orders, sanctions, licensing requirements, or third-party rights;
• send unlawful spam, robocalls, robotexts, prerecorded messages, or deceptive solicitations;
• harass, threaten, discriminate against, exploit, defraud, or impersonate any person;
• collect, infer, expose, or misuse sensitive information without a lawful purpose and appropriate safeguards;
• distribute malware, phishing content, harmful code, or content intended to compromise accounts or systems;
• interfere with security, rate limits, networks, platform integrity, or other users;
• circumvent opt-outs, carrier filtering, account suspensions, registration requirements, or platform enforcement;
• create fake reviews, fabricated testimonials, false endorsements, or deceptive social proof;
• conduct debt collection, political campaigning, regulated professional advice, or other high-risk activity without our prior written approval; or
• use the Services in a way that reasonably creates material legal, reputational, security, or operational risk for us, our providers, or other users.
We may investigate suspected misuse and cooperate with lawful requests. We are not required to monitor all content or communications, and our failure to prevent misuse does not waive these restrictions.
17. Suspension and Termination
• Suspension. We may suspend affected Services when reasonably necessary to address overdue payment, security risk, unlawful or prohibited use, carrier or platform requirements, third-party suspension, excessive usage, or threats to systems or persons. When practicable, we will provide notice and an opportunity to cure.
• Termination for breach. Either party may terminate an affected order form for a material breach that remains uncured 10 days after written notice, or immediately if the breach cannot reasonably be cured, involves fraud or unlawful conduct, or threatens security or legal compliance.
• Insolvency. Either party may terminate if the other ceases business, becomes insolvent, or enters bankruptcy or similar proceedings that are not dismissed within 60 days, subject to applicable law.
• Effect. Upon termination, access and automation may stop, outstanding fees become due, and you must stop using SCS Materials except for licenses that expressly survive. You remain responsible for transitioning phone numbers, domains, accounts, records, and customer communications.
• Survival. Payment obligations and provisions concerning intellectual property, confidentiality, disclaimers, indemnification, limitation of liability, disputes, and general interpretation survive termination.
18. Warranties and Disclaimers
We warrant that we will perform paid professional Services in a commercially reasonable and workmanlike manner. If you report a material breach of this warranty within 10 business days after the relevant performance, our exclusive obligation is to reperform the affected Service or, if reperformance is not commercially reasonable, refund the portion of our fee allocated to that affected Service.
Important disclaimer. Except for the limited warranty above and to the maximum extent permitted by law, the website, diagnostics, AI outputs, automations, and Services are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted availability, and results.
We do not warrant that the Services will produce revenue, appointments, sales, rankings, reviews, lower costs, regulatory approval, carrier approval, deliverability, or any other business outcome; that every inquiry or call will be answered; that AI output will be error-free; or that the Services will be compatible with every system. No information from us creates a warranty unless expressly included in the Agreement.
19. Indemnification
Client indemnity
You will defend, indemnify, and hold harmless Site Command System and its owners, personnel, contractors, and providers from third-party claims, investigations, penalties, losses, and reasonable legal fees arising from: (a) Client Data or Client materials; (b) your products, services, offers, customers, instructions, or business practices; (c) calls, texts, emails, recordings, reviews, advertising, or communications made for your business; (d) your breach of the Agreement; or (e) your violation of law, consent obligations, privacy rights, intellectual-property rights, or third-party terms. This obligation does not apply to the extent a claim was caused by our gross negligence, willful misconduct, or breach of the Agreement.
SCS intellectual-property indemnity
We will defend and indemnify you against a third-party claim that an unmodified deliverable created solely by us and expressly identified in an order form directly infringes a United States copyright or trademark. We have no obligation for claims arising from Client Data, your instructions, combinations with items we did not provide, modifications we did not authorize, continued use after notice, open-source or third-party services, or use outside the Agreement. We may obtain rights, modify or replace the affected item, or terminate it and refund prepaid fees allocable to the unusable portion. This section states our entire obligation for intellectual-property claims.
Process
The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation at the indemnifying party's expense, and allow it to control the defense and settlement. A settlement may not admit fault by or impose non-monetary obligations on the indemnified party without written consent, not to be unreasonably withheld.
20. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits, revenue, goodwill, opportunities, or anticipated savings; loss or corruption of data; substitute-service costs; or business interruption, even if advised that such damages were possible.
Except for excluded claims below, each party's total aggregate liability arising from an order form or these Terms will not exceed the fees paid or payable to Site Command System under the affected order form during the six months immediately before the event giving rise to the claim. If no paid order form applies, our total liability will not exceed $100.
The exclusions and cap do not limit: (a) your payment obligations; (b) either party's fraud, gross negligence, or willful misconduct; (c) a party's infringement or misuse of the other party's intellectual property; (d) breach of confidentiality; (e) indemnification obligations; or (f) liability that applicable law does not permit to be limited. The limitations apply to all theories of liability and reflect the allocation of risk and pricing of the Services.
21. Disputes and Governing Law
• Informal resolution. Before filing a lawsuit, the complaining party will send a written notice describing the dispute and requested resolution. Authorized representatives will attempt in good faith to resolve it for at least 30 days, unless immediate injunctive relief is reasonably necessary.
• Governing law. The Agreement is governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
• Venue. Any court proceeding arising from the Agreement must be brought in the state or federal courts located in Dauphin County, Pennsylvania, and each party consents to personal jurisdiction and venue there, except that either party may seek injunctive relief in any court with jurisdiction to protect confidential information, security, or intellectual-property rights.
• Business claims. Because the Services are intended primarily for business use, the parties agree that commercial rules and remedies apply to the fullest extent permitted. Nothing in these Terms waives non-waivable rights that apply to a person who legally qualifies as a consumer.
22. Changes to These Terms
We may update these Terms to reflect changes in law, technology, providers, security, or our Services. The updated date will appear at the top. Material changes to an active paid engagement will be communicated by email, through the Service, or by another reasonable method and will apply prospectively. Changes do not retroactively alter an accepted order form unless the parties agree or a change is required by law or a provider whose service is necessary. Continued use after the effective date of a properly notified update constitutes acceptance to the extent permitted by law.
23. General Provisions
• Independent contractors. The parties are independent contractors. The Agreement does not create employment, partnership, franchise, fiduciary, joint venture, or agency authority.
• Assignment. You may not assign the Agreement without our written consent, except with substantially all assets of your business and written notice if the assignee agrees to the Agreement. We may assign the Agreement in connection with a reorganization, financing, merger, acquisition, sale of assets, or to an affiliate.
• Notices. Contract notices may be sent by email to the addresses associated with the account or order form. Notices are effective when sent unless a delivery failure is received. You must keep contact information current.
• Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, civil unrest, labor disputes, government action, utility or internet failures, cyberattacks, carrier outages, provider failures, epidemics, or supply shortages. This does not excuse payment for Services already provided.
• No waiver. Failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific instance.
• Severability. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions remain effective.
• No third-party beneficiaries. The Agreement benefits only the parties and permitted successors, except indemnified persons expressly identified in it.
• Interpretation. Headings are for convenience. "Including" means "including without limitation." Electronic and written forms are equivalent where permitted. These Terms will not be interpreted against a party merely because it drafted them.
• Entire agreement. The Agreement is the complete agreement concerning its subject and replaces prior or contemporaneous discussions, proposals, and understandings concerning that subject. Purchase-order boilerplate does not modify the Agreement unless we expressly agree in writing.
24. Contact Information
Questions, legal notices, billing disputes, and cancellation requests may be sent to:
Business: Site Command System
Email: [email protected]
Website: https://sitecommandsystem.com
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